Better Buying Journeys

How new thinking can help motor retailers create the best customer experience online and in the showroom

There is no question that customer expectations are changing, especially in the third decade of the 21st century.

this white paper looks at how new thinking can be applied to help create the best customer experience both online and in the showroom.

Contents include:

Search strategy checklist

Customer engagement how-to

Customer journey assessment

Connected Retailing: Addressing the Challenges of Digital Transformation

As car, van, and motorcycle buyers look to engage and transact on a more digital level, this exclusive report examines the ways in which technology needs to address a more complex buying process. 

Digital tools are available to help retailers and lenders through every step of the journey, and this detailed analysis gives all the insight required to move businesses into the digital age.

Contents include:

Consumer Behaviour Insight

Digital Sales Journeys

Maintaining Profitability

Using Search to Power Sales: An iVendi guide to how motor retailers can emulate the very best online retailers