Better Buying Journeys
A guide to effective vehicle retail strategy
Automotive retail is changing
There is no question that customer expectations of automotive retail are changing in the third decade of the 21st century.
Our latest white paper takes a look at how new thinking can help you create the best customer experience online and in the showroom.
The change comes, in part, thanks to the continuing shift towards digital that's happening to retail in general, and in part thanks to new well-funded players in the automotive world who've worked hard to change customer expectations and gain an advantage.
It all starts with search
Buying a vehicle starts well before a customer visits your website
Even before the customer reaches your website, search engine results can be used to show what's on offer, and provide the initial spark that makes users click through to your website instead of competitors.
This paper contains:
- A search strategy checklist
- Key points on the customer journey
- A dealer view on search
Build customer engagement
Engage your customers the moment they find you online
Help consumers find what they're looking for and reinforce trust in your business by offering a clear path to purchase that engages consumers the second they land on your website.
- Customers are expecting to find what they want straight from search
- People want to search in different ways, do you cater for budget, location, and needs-based queries?
- Does your website build trust with your audience? Do you display what they've searched for?
Your starters for six
The questions you should be asking about your customer journey
What you'll learn:
- Do I enable my customers to continue the journey with me, physically or online?
- Is my site bringing people into my showroom? How can I get people to the cars they want?
- Am I doing enough to increase my finance penetration? What can I do to improve my finance sales?