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Why Isn't My Representative Example Updating?

How to update your compliance Representative Example in the platform and what to do if the changes aren't showing on your website.

As a regulated dealership, keeping your Representative Example accurate and up-to-date is a key compliance responsibility. The Representative Example is what customers see alongside your finance advertising to help them understand the costs of borrowing.

If you have made changes to your finance rates or products and notice that your Representative Example has not updated on your website, this can usually be resolved with a quick settings check or a browser cache refresh.

Here is how to check, update, and publish your Representative Example.

Step 1: Check your settings in the iVendi Platform

The Representative Example displayed on your website is managed directly by your dealership administrators within the iVendi platform.

  1. Log in to the iVendi Platform.
  2. Navigate to Settings > Compliance > Representative Example.
  3. Review the information entered here. Does it match the interest rate, term, and deposit details you expect to see on your website?

Step 2: Make and save your updates

If the details in your settings are incorrect or out-of-date, you can update them directly:

  1. In the Representative Example settings page, enter the correct figures (such as Cash Price, Deposit, Term, Monthly Payment, Interest Rate, and Representative APR).
  2. Make sure that all required fields are completely filled out.
  3. Scroll to the bottom and click Save.

⚠️ Important: Saving your settings in the platform is what updates the central compliance configuration for your website widgets. Make sure you see a "Saved Successfully" confirmation before navigating away from the page.

Step 3: Refresh your website and clear your cache

If you have saved your changes but still see the old Representative Example on your website, your web browser is likely displaying a saved, older "cached" version of the page.

To bypass this and view the latest live version:

  • Perform a Hard Refresh: Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) on the affected vehicle advert page.
  • Use a Private/Incognito Window: Open a new private browsing window, go to your website, and search for a vehicle. This forces the browser to pull the brand-new settings directly from the iVendi servers.
  • Test on a Different Device: Try loading the webpage on your mobile phone or a different web browser (like Chrome, Safari, or Edge).

Still not updating? Let’s get it fixed!

If you have updated and saved the settings in your iVendi platform, refreshed your browser cache, and the old Representative Example is still appearing on your website, our Product Support team will investigate.

Please send an email to Support@iVendi.com with the following details:

  • Dealership Name
  • The Representative Example you expect to see
  • The Representative Example currently displaying on your site
  • The URL of the webpage where the incorrect example is showing
  • Screenshots of your "Representative Example" settings page in the platform AND the example displayed on your website

Our team will check the integration pathways and make sure your updated compliance details are pushing through correctly to your website.