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Why Can't I Delete or Add a Finance Product?

Why can't dealership users add, remove, or delete lenders and finance products directly, and how can you request these changes?

To keep your dealership running smoothly, your finance products and lender panels must remain accurate, compliant, and fully aligned with your commercial agreements. You may have noticed that when you log in to the iVendi Platform, there are no options or buttons for you to delete, add, or modify your active finance products or lenders directly.

This guide explains why these settings are protected and how you can request changes to your finance setup.

Why are finance product settings locked?

Your finance configuration is the "brains" of your online calculators and showroom tools. It controls the APR, deposit rules, maximum vehicle ages, mileage limits, and commission structures that are shown to customers.

Because of the high level of regulatory compliance required by the Financial Conduct Authority (FCA), we manage and lock these configurations to protect your business.

  • Compliance Protection: Accidental changes or deletions could cause your website to display incorrect, non-compliant finance rates, placing your dealership at regulatory risk.
  • Accurate Mapping: Many lenders require specific, unique "plan codes" and technical product parameters to accept submissions. If a product is configured incorrectly or deleted, submissions to that lender will fail.

To prevent these disruptions, all changes to lenders and finance products are handled and double-checked by the iVendi Product Support team before they go live.

How to request changes to your finance setup

If you need to make changes, our Product Support team can apply them for you quickly and safely. You can request any of the following adjustments:

  • Adding or removing a lender from your panel.
  • Adding or removing a finance product (such as enabling PCP or disabling a Lease Purchase product).
  • Updating existing product settings (such as adjusting your default terms, mileage rules, or deposit limits).

Step-by-step: Getting your changes applied

Requesting an update to your panel is simple and takes just a few steps:

  1. Identify the exact change you need: Speak with your team or your lender representative to confirm the exact details of the product or rate change.
  2. Contact iVendi Product Support: Send an email to Support@iVendi.com requesting the change.
  3. Support Review: Our product specialists will review your current configuration, verify the new product settings with the lender if required, and securely apply the updates to your account.
  4. Confirm and Go Live: Once we notify you that the changes have been applied, run a quick test quote on your website or platform to confirm the new setup is displaying exactly as expected!

📝 What to include in your request

To help us apply your changes on the first touch and avoid any delay, please include the following details in your email to Support@iVendi.com:

  • Dealership Name
  • Lender Name(s)
  • Product Name(s) (e.g., Hire Purchase, PCP)
  • The Action Required: Clearly state you want to Add, Remove, or Update the product/lender.
  • Details of the Change: (e.g., "We want to remove Lease Purchase as a website option," or "We have a new contract with Admiral and need their standard HP and PCP products added.")
  • Supporting Documents: If your lender has provided a new rate matrix, plan codes, or an onboarding confirmation email, please attach it to your request!