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Understanding Application Statuses
What does each status mean in your customer's finance journey?
When managing your customer's finance applications in the iVendi Platform, you will see various statuses that show exactly where they are in their finance journey. This status tracking keeps you up-to-date from the initial enquiry, through lender decisions, all the way to payout and hand-over.
Some statuses are sent directly to us from your lenders, so the exact steps required will depend on their specific rules and processes. Use this guide to understand what each status means and how to keep things moving forward.
Standard Status Breakdown
Here is a quick-reference guide to the statuses you will see within the platform and what they mean for you and your customer:
| Status | What It Means |
|---|---|
| Submitting | The application is currently in the process of being sent over to the lender. This usually updates in a few seconds! |
| Submitted | The application has been successfully received by the lender and is being reviewed. |
| NoDecisionYet | The application has been submitted, but the lender's final decision is still pending. |
| Pending | The application is still in progress, waiting for further action, information, or an underwriting decision. |
| Accepted | Fantastic news! The lender has accepted the application. You can now proceed, though some final verification steps may still be needed before payout. |
| ConditionalAccept | The lender has accepted the application, but they need some conditions met first (e.g., proof of ID or income). Check the lender's notes or response for outstanding requirements. |
| Referred | The lender has referred the application for a manual underwriting review rather than returning an immediate automated decision. |
| WaitingForFurtherInformation | More details or documents are required before the application can proceed. Check the application record for specific outstanding requirements. |
| SentForPayout | The completed finance agreement has been sent to the lender to release the funds. You're almost at the finish line! |
| PaidOut | Congratulations! The finance agreement is complete, the lender has released the funds, and the vehicle can be handed over. |
| ProblemPayout | An issue has been spotted during the payout stage. Review the application notes or contact the lender immediately to get it resolved. |
| Cancelled | The application was cancelled and will not progress any further. |
| NotProceeding | The application is no longer active. This usually means either you or the customer decided not to move forward. |
| NotTakenUp | Finance was approved and available, but the customer decided not to proceed with the finance agreement. |
| Rejected | The lender has declined the finance application. |
| Error | Something went wrong while submitting or processing the application. Take a look at the details or get in touch with our team for help. |
| Other | A status was returned that doesn't fit standard categories. Review the application notes for more details. |
💡 Quick Tips: Keeping Your Applications Moving
- Has a status stopped changing? Some statuses depend entirely on the lender's own internal underwriting updates. If a status is taking longer to update than expected, click the "Update Decision" button on the application in the platform to pull the very latest decision response directly from the lender.
- Checking for conditions: If you see ConditionalAccept or WaitingForFurtherInformation, check the lender notes section. Resolving these quickly is the fastest way to get your customer's deal approved.
- Contacting the lender: For decisions that are Referred or Pending, or if you need to know why a payout is delayed (ProblemPayout), contacting the lender directly is usually the best and fastest path.
Still Need Support?
If a status appears incorrect, isn't updating after clicking "Update Decision," or you suspect a technical glitch, our Product Support team is here to help!
Drop us an email at Support@iVendi.com with the following details so we can dive straight in:
- Dealership Name
- Customer Name
- Application Agreement ID (or Scan ID)
- The status currently displaying
- A brief description of what you expected to see
- Screenshots of any errors or discrepancies